We’ve probably all heard the announcements by airline pilots warning that “we might encounter some turbulence” on the flight ahead. For the hospital industry—at least as far as the physician shortage is concerned—the announcements are long since over. We’re flying directly through the turbulence as we enter 2020, and it’s only going to get bumpier in the decade ahead.
Businesses understand today that customers want more than one way to interact with them. Ordering products online. Checking reviews on mobile apps. Joining company communities on social media. 2019 saw healthcare’s evolution in the same multi-channel direction. No longer is it a single visit to the doctor or hospital. Today’s healthcare is a series of interactions with multiple access points or “front doors,” some personal, some digital—outpatient clinic visits, email conversations with doctors or clinical staff, online checking of lab results or Q&As on a patient portal, virtual doctor visits. It was the new model of healthcare in 2019.
After 10 years of providing telemedicine programs to hospitals, we’ve had time to carve out a specific niche in the market. We know what makes us different from other telemedicine companies, so we’ve taken time to put those differentiators down on paper in a new Telemedicine Playbook: “What to Look for When Choosing a Provider – Six Tips for Success.”
In this blog series, we’re discussing Eagle Telemedicine’s proven and replicable implementation process. Previously, in the third series installment, we had moved into the Mock-Go-Live discussions, the real-time practice sessions that put everything into perspective regarding what was learned and discovered in the implementation. In this post, we move to the program Go-Live.
In this blog series, we’re discussing Eagle Telemedicine’s proven and replicable implementation process. Previously, in the second series installment, we had moved into the weekly implementation discussions. In this post, we turn our attention to the Mock Go-Live sessions.
In this blog series, we’re discussing Eagle Telemedicine’s proven and replicable implementation process. Part I dealt with the importance of the “kick-off” call to get things rolling with the implementation of a telemedicine program. The “kick-off” sets the stage, creates clear expectations of the implementation, and facilitates clear and transparent communication, but now the implementation process begins in earnest. Next up in the implementation process is the start of weekly implementation discussions.
Over the past few months, your team has decided that an Eagle Telemedicine solution is the right strategy for meeting the specific and unique needs of your hospital. Now that you’ve accomplished the “what,” it’s time to talk about the “how.” Enter Phase Two: implementation. Having completed hundreds of implementations in a wide variety of specialties, we have created a replicable playbook that enables rapid start-up and clear, concise monitoring on a go-forward basis.
Telemedicine is growing—around the world and here at home. A report released last year projected the global telehealth market would grow at a 13-percent compound annual growth rate, reaching $19.5 billion by 2025. That’s more than triple the $6 billion market value in 2016.
Telemedicine. The evolution continues. For hospital administrators today, the conversation has switched from “What is Telemedicine?” to “How do I get a Telemedicine program started?” In every situation where inpatient telemedicine is considered, return on investment (ROI) factors prominently in the decision. The four key factors hospitals should consider: Impact on transfers, improved clinical metrics, patient and family satisfaction, and physician retention.
I’ve written frequently in previous blog posts about our physicians’ “webside manner”—their skills in communicating with patients, families and hospital clinical staff. They are very good at making everyone comfortable with the telemedicine environment. But they don’t go it alone. They are partners with hospital clinical staff who serve as their hands when consulting with, diagnosing, and treating patients.