About the Hospital
Located in Rocky Mount, North Carolina, Nash UNC Health Care is a nonprofit hospital affiliate of UNC Health, providing access to a wide range of locally available care and services across four licensed hospitals, including its 280-bed flagship acute care facility.
The system is recognized as “High Performing” by U.S. News & World Report in Heart Attack, Heart Failure, Stroke, and Maternity Care.
With Eagle Telemedicine, Nash UNC Health Care is strengthening specialty access, reducing care disruption, and supporting long-term physician retention.
The Need
Stabilizing Specialty Access and Reducing Disruption
Nash UNC Health Care, a 280-bed acute care facility in Rocky Mount, North Carolina, serves more than 60,000 residents across eastern North Carolina.
Recognized by The Leapfrog Group with an “A” grade for patient safety, the hospital continues to play a critical role in delivering reliable care to its community.
As demand for specialty services increased, the organization faced growing operational strain, including physician shortages, burnout, and rising patient transfers.
To continue delivering high-quality care locally, leadership needed a more dependable way to maintain specialty access—one that would reduce disruption, support care teams, and keep patients close to home.
The Challenge
Sudden Loss of Neurology Coverage
Nash UNC Health Care experienced a significant disruption in neurology services when two long-standing neurologists reduced their hospital involvement.
Recruitment efforts were unsuccessful, leaving the hospital without consistent specialty support—what leadership described as losing neurology services “literally overnight,” according to Davis Greene, Vice President of Operations.
As a result:
• More patients were transferred to higher levels of care
• Access to timely consults became limited
• Care teams experienced increased pressure
At the same time, infectious disease coverage placed additional strain on a single specialist, creating sustainability concerns across service lines.
Leadership needed more than coverage; they needed a way to rebuild and sustain specialty capability inside the hospital.
The Solution
Eagle Telemedicine Integrated Into Existing Hospital Operations
Eagle Telemedicine partnered with Nash UNC Health Care to establish a TeleNeurology program that integrated directly into the hospital’s existing clinical and operational workflows.
Rather than requiring new systems or changes to how care was delivered, Eagle’s model fit into the hospital environment from day one, allowing teams to maintain continuity while restoring access to specialty care.
As Davis Greene shared, Eagle was able to “tap right into the systems we already use,” allowing physicians to continue working within familiar processes without disruption.
Eagle’s approach enabled:
• Consistent physician teams to provide continuity of care
• Seamless integration into existing workflows and systems
• Rapid access to consults, without delays tied to travel or limited on-site availability
With Eagle in place, patients could now receive a neurology consult within one hour, much faster than waiting for physicians to leave their clinics and travel on-site, as Greene noted.
Expanding Specialty Support Across Care Settings
Following the success of the neurology program, Nash UNC Health Care expanded its partnership with Eagle Telemedicine to include Infectious Disease coverage during nights and weekends.
This additional support reduced the burden on on-site specialists and improved continuity of care after hours. As Greene noted, the program enabled their specialist “to have part of her life back,” while maintaining confidence that patients would still receive timely, quality care.
Benefits & Outcomes
- Reduced Patient Transfers
- Increased Specialty Access
- Improved Physician Work-Life Balance
