FAQs about Eagle Telemedicine Services

At Eagle, we believe there’s no such thing as a stupid question… especially when it comes to something as complex as implementing a telemedicine program. If you don’t see your question among the interrogatives below, you will find a “Submit A Question” button at the bottom of this page. We promise to answer your query (unless it involves quantam physics) within 24 hours. Thank you for your interest in Eagle Telemedicine.

WHAT MAKES EAGLE THE “EXPERTS” IN TELEMEDICINE?

Eagle has been pioneering the telemedicine industry since 2008. We’ve performed over 15,000 patient admissions via telemedicine, and we average in excess of 20,000 patient care encounters annually. We’ve spent years fine-tuning our telemedicine models care, and adapting them to meet the ever-evolving needs of hospitals of all sizes.

WHY ARE YOUR TELEMEDICINE DOCTORS THE BEST IN THE BUSINESS?

We select only those who have both strong clinical skills and very well-developed interpersonal skills. Eagle has a waiting list for telemedicine providers, so we can afford to be extremely particular when hiring new doctors. All of our providers understand that their interactions via remote presence technology are best accomplished by being exceptionally engaging with the patients and family. We also provide specific training to ensure that our doctors have the industry’s best “webside manner”.

IS THE PERFORMANCE OF YOUR PROVIDERS MONITORED OR MEASURED?

We have a number of metrics (or KPIs) that we track, and we provide monthly reporting of the program’s productivity (and provider performance) to each of our partner hospitals. As our physician panels have extensive experience in inpatient care, they are very aware of the hospital regulations and the “penalties” to which your hospital is subjected. We build a partnership between you and our physicians so that there is always timely and meaningful feedback.

HOW CAN TELEMEDICINE HELP WITH RECRUITMENT AND RETENTION?

By solving night coverage challenges, telemedicine takes the burden of night call off the shoulders of daytime docs in smaller hospitals. And in larger facilities, telemedicine reduces the stress on nocturnists and night shift ED docs by taking all floor call, so that they can focus on new patients and admissions. Alleviating these pain points for your physicians improves both morale and retention, and having these models of care in place can assist you in the recruitment of new docs.

HOW LONG DOES IT TAKE TO GET A TELEMEDICINE PROGRAM UP AND RUNNING?

Typically, 60-90 days from a fully executed contract. Each installation is different, and is impacted by licensing, credentialing, and technology. Because each provider is a member of your medical staff, the privileging and credentialing influences the timeline. Our implementation team interfaces with your key staff and works mutually to ensure a realistic timeline for “go live.”

WHY DID EAGLE CHOOSE TO FOCUS EXCLUSIVELY ON TELEMEDICINE?

Eight years ago, Eagle’s physician leadership team identified telemedicine as the perfect care model to help hospitals meet the growing challenges of the physician shortage, and to address the geographic maldistribution of doctors. Telemedicine helps hospitals fill staffing gaps, offer new specialties, eliminate locum support costs, and increase services to their communities. We like to think of telemedicine as “the great equalizer” in healthcare, delivering quality patient care wherever it is most needed.

WHAT ARE SOME OF THE BENEFITS OF TELEMEDICINE TO RURAL HOSPITALS?

With telemedicine, “rural” doesn’t have to mean “remote”. Telemedicine brings the specialist to the patient, rather than transporting the patient to the specialist. Telemedicine can reduce unnecessary transfers, and solve night shift challenges by covering everything from floor call to patient admissions to rapid responses so that your daytime docs can sleep through the night.

DO NURSES ACCEPT THIS NEW TECHNOLOGY? WHAT DO THEY THINK OF IT?

As our program delivers consistent, timely, and courteous physician response to nursing calls, the staff is very happy with the service. The technology is straightforward and easy to learn. Also, the physicians document on a contemporaneous basis. Nurses are particularly fond of our telenocturnist services; rather than having to call and wake one of the hospital’s day docs in the middle of the night, nurses have access to Eagle telenocturnists who are standing by to provide timely, quality care.

DO YOU HAVE YOUR OWN EMR, OR DO YOU USE WHATEVER YOUR PARTNER HOSPITAL HAS IN PLACE?

We utilize the facility’s EMR, and document exclusively in our partner hospital’s electronic records. We believe in fitting into your processes, rather than you having to fit into ours.

HOW DO YOU CREDENTIAL YOUR DOCTORS FOR PRIVILEGES IN YOUR PARTNER HOSPITALS?

Our credentialing team abides by your Medical Staff Bylaws and Credentialing Policies and Procedures. We serve as the liaison between the provider and your Medical Staff Office in order to facilitate timely credentialing. Additionally, we assign small “pods” of 4-6 physicians per partner hospital to simplify and shorten the credentialing process.

DO YOU ENCOUNTER RESISTANCE FROM PATIENTS, PARTICULARLY THE ELDERLY?

Acceptance on the part of patients and families has never been an issue at any of our sites. In fact, 96% of first-time Eagle Telemedicine patients would recommend telemedicine to a family member or friend. Patients of all ages quickly embrace the telemedicine model of care.

Expert Care. Anywhere.

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